Refund & Return Policy

Your song should move you. If it doesn't, we'll make it right — here's how our guarantee works.

Unlimited Revisions

Before anything is final, you get unlimited revisions. Tell us what you'd like adjusted and our team will refine your song until you're happy with the result.

100% Money-Back Guarantee

• Digital-only orders: request a refund within 30 days of delivery.
• Orders with a lyrics card: request a refund anytime before you approve the card for shipping.
• Processing time: refunds are processed within 5–10 business days.
• Refund method: back to your original payment method.

If you receive a refund, you forfeit the rights to use the created song.

After Your Card Ships

Once you've approved your song and card and it has shipped, we're unable to offer a refund — you've reviewed and approved the final design, the card is custom-printed and can't be resold, and production and shipping costs have already been incurred.

Returns and Exchanges

Because every order is personalized, we can't accept returns or exchanges on physical products. If your card arrives damaged or defective, we'll replace it at no cost — contact us within 7 days of receipt with a photo of the damage.

How to Request a Refund

Email hello@songbond.com with your order number and what went wrong, and we'll take care of you. We respond within 24 hours.

Need exact printing or delivery timings for a keepsake? Contact us with your order number and we'll give you the dates for your order.